Shipping policy
Last updated: July 2026
Thank you for choosing Olivea Collective.
We are committed to providing a smooth and reliable shopping experience. Every order is carefully packed and shipped from Melbourne, Australia, with care and attention to quality.
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Order Processing
• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or Australian public holidays will be processed on the next business day.
• During promotional periods, public holidays, or peak seasons, processing times may be slightly longer.
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Shipping Within Australia
Estimated delivery times:
• Standard Shipping: 2–7 business days
• Express Shipping (where available): 1–3 business days
Delivery times are estimates and may vary depending on your location and the courier.
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International Shipping
Olivea Collective proudly ships worldwide.
Estimated delivery times:
• New Zealand: 5–10 business days
• Asia: 5–12 business days
• North America: 7–15 business days
• Europe: 7–15 business days
• Middle East: 7–15 business days
• Other international destinations: 7–20 business days
Please note that delivery times may vary due to customs clearance, weather conditions, local courier services, or other circumstances beyond our control.
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Shipping Costs
Shipping charges are calculated automatically at checkout based on:
• Delivery destination
• Parcel weight
• Selected shipping method
Customers will always see the shipping cost before completing payment.
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Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your parcel throughout its journey.
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Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other local government charges.
These charges are determined by your country's customs authority and are the responsibility of the customer.
Olivea Collective is not responsible for any customs or import fees incurred after shipment.
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Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply for reshipment.
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Lost or Delayed Parcels
Once your parcel has been handed over to the courier, delivery is managed by the shipping carrier.
If your parcel is delayed, we will gladly assist you by contacting the courier and helping to track your shipment.
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Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of receiving your order.
Please include:
• Your order number
• Clear photographs of the parcel
• Photos of the damaged product
This helps us resolve your claim as quickly as possible.
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Contact Us
If you have any questions regarding shipping, please contact us at:
oliveacollective@gmail.com
We are always happy to assist you.
Thank you for shopping with Olivea Collective.
Elegance in Every Fold.