Return & Refund Policy

Last updated: July 2026

Thank you for shopping with Olivea Collective.

We take pride in providing premium-quality hijabs and accessories. Please read our return policy carefully before making a purchase.

Returns

Due to hygiene reasons, we do not accept returns or exchanges for hijabs, prayer garments (telekung), or other wearable items unless:

• The item is defective.
• The wrong item was sent.
• The item arrived damaged.

Please inspect your order upon arrival and contact us within 7 days of receiving your parcel if there is any issue.

Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase is required.

Returns that do not meet these conditions may not be accepted.

Non-returnable Items

The following items cannot be returned:

• Hijabs that have been worn or used.
• Prayer garments (telekung).
• Sale or clearance items.
• Gift cards.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: oliveacollective@gmail.com

Thank you for choosing Olivea Collective.