Return & Refund Policy

Last updated: July 2026

Thank you for shopping with Olivea Collective.

We take pride in providing premium-quality hijabs and accessories. Please read our return policy carefully before making a purchase.

Returns

Due to hygiene reasons, we do not accept returns or exchanges for hijabs, prayer garments, or other wearable items unless:

• The item is defective.
• The wrong item was sent.
• The item arrived damaged.

Please inspect your order upon arrival and contact us within 7 days of receiving your parcel if there is any issue.

If you receive a damaged or incorrect item, please email us with:

• Your order number
• Clear photos of the item
• A brief explanation

We will review your request and arrange a replacement or refund where appropriate.

For hygiene and safety reasons, the following items cannot be returned if opened or used:

• Hijabs
• Prayer garments
• Accessories
• Sale items
• Gift cards

Approved refunds will be processed to your original payment method within 5–10 business days after approval.

Shipping costs are non-refundable unless the error was caused by Olivea Collective.

We currently do not offer direct exchanges.

If your item qualifies for return, we recommend placing a new order once your refund has been processed.

If you have any questions regarding returns or refunds, please contact us: